Warranty & After-Sales Policy

Product Guarantee · Support Process · Better Sports

This policy applies to all products manufactured and supplied by Nantong Better Sports & Fitness Co., Ltd. It outlines warranty coverage, claim procedures, and return conditions for our B2B customers.

Warranty Coverage by Product

What Is Not Covered

• Normal wear and tear, cosmetic damage, or fading from UV exposure.
• Damage caused by misuse, overloading, or contact with sharp objects.
• Products altered, repaired, or modified by unauthorized parties.
• Claims submitted beyond the warranty period or without proof of purchase (PO number or invoice).

How to Submit a Claim

1. Contact us within 30 days of discovering the defect. Email your account manager or support@bettersports.com.cn with photos, defect description, PO number, and batch code.
2. Evaluation — Our QA team reviews the evidence. For large or complex claims, we may request return of samples for physical inspection. Evaluation is typically completed within 5 business days.
3. Resolution — Approved claims are resolved by replacement shipment, credit note against future orders, or refund (for sample/small-value orders). We provide a root-cause report and corrective-action plan.

Return & Refund Conditions

• Defective goods: Full replacement or credit. Return freight borne by Better Sports if confirmed defective.
• Incorrect shipment: We arrange pickup and re-shipment at our cost once verified.
• Order cancellation before production: 100% deposit refund minus material costs already incurred.
• Custom/branded products: Non-cancellable and non-returnable except for confirmed manufacturing defects.

After-Sales Support Hours

Our after-sales team is available Monday–Friday, 08:30–17:30 China Standard Time (UTC+8). We aim to respond to all inquiries within 24 hours during business days.